Benefits of Online Bill Pay
SECURITY
Online bill pay through your financial institution is ten
times safer than mailing checks.*
*Research gathered by the Aite Group.
EASE
Our bill pay is simple to understand and even easier to
navigate.
TIME
Pay all of your bills in minutes instead of hours. You control
when the payments are scheduled.
CONVENIENCE
No more stamps, envelopes, and trips to the post office!
TRUST
Online bill pay greatly reduces the risk of human error and
late payments.
FAQs
Is online
bill pay free?
Yes! Online bill pay is free to our members who have a
checking account. Please see Terms & conditions for complete
details.
How do I enroll in online bill pay?
To enroll in online bill pay, you must first be enrolled in
online banking. To enroll in online banking and online bill
pay, please contact us.
Is online bill pay secure?
Online bill pay is recommended by security experts as one of
the safest ways to pay your bills. According to research, 90
percent of identity theft doesn’t occur through the Internet.*
Identity thieves still use the tried and true methods of
stealing mail or discarded trash. Combined use of online
banking and online bill pay helps to protect consumers against
identity theft and check fraud. For additional security,
online bill pay requires 128-bit encryption and personalized
log-in information.
*Research gathered by Javelin Strategy & Research.
How are
payments sent?
Payments are sent two ways: electronic and paper check. On
average, electronic payments are sent to more than 70 percent
of payees. For payees who can only accept checks, the
subscriber’s account is debited electronically and an
authorized paper check is issued on behalf of the subscriber.
What are the benefits of electronic payments?
Electronic is the fastest payment method for subscribers and
greatly reduces the risk of human error. Electronic payments
are received by the payee within 2–3 business days.
What are the benefits of check payments?
Check payments allow you to pay anyone through your online
bill pay account. No more postage or trips to the post office.
Plus, checks payments through online bill pay are
electronically recorded, may be stopped before 2 p.m. Eastern
time on the date they are scheduled to process, and are
virtually tamper resistant. The estimated arrival time for
checks is based upon the payee’s zip code and is displayed
while you schedule a payment.
Are online bill payments guaranteed?
Online bill payments are not guaranteed by the US Postal
Service or Automated Clearing House Network (ACH). However,
online bill pay offers a payment success rate of 99.99 percent
and greatly reduces the risk of human error. In the event a
check payment is not received, our online bill pay support
will stop and re-issue the payment, as well as provide proof
of processing to the payee. Online bill pay also provides a
history of your payments and payment information is integrated
directly into account statements.
When can payments be scheduled?
Payments may be submitted at any time, day or night. All
payments should be scheduled according to
process date and not according to due date. For example,
payments should be scheduled to process before the actual due
date. Estimated arrival times are automatically displayed
during the scheduling process. We recommend scheduling first
payments in advance to ensure timely delivery. Payments are
electronically debited from your account on the process date.
For same-day processing, please schedule payments before 3
p.m. Eastern time.
Who can I pay with online bill pay?
With online bill pay, you can pay virtually anyone with a
current address within the continental United States, Alaska,
Hawaii, and Puerto Rico.
What if I need more information?
For specific information or questions regarding our online
bill pay service, please contact our toll-free number at
866-956-7213.
